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Registration, orders, deliveries & refunds


Registering on our website

You have to register on our website to be able to place orders. We will save your details so that you do not have to enter them again and you can use your unique username (email) and password to log in and access your My Account pages or order again.

UK School registration

If you are registering as a school you should be able to find your school details by searching for your name and/or postcode. Our website is attached to a database which holds records for all UK schools so in the rare event that you cannot find your school (maybe because you are a brand new school) then please contact our customer services team so we can verify the details before setting up your account.

If you register against your school you will be able to place orders on account and pay for them by invoice, you will be able to order 30-day evaluation copies and you will be eligible for schools prices on all revision titles. School registration is only available for UK schools/establishments.

If you are an international school or establishment, you cannot currently pay on invoice. If you are able to pay by Credit Card, please register and place your order online. If you are unable to pay by Credit Card, please see our Find your rep (International schools) page or contact international.schools@harpercollins.co.uk.

Individual registration

If you are an individual or a non-UK customer you can register against your own individual details (or enter your non-UK school details). You will be able to order on credit card. We will save your contact details for future purchases but will not retain any card details.

Home Tutors

Are you a home tutor? If so, you can buy Collins Revision and Letts books anytime at 50% discount. To receive your discount code, please email education@harpercollins.co.uk.


UK orders

Items ordered on school account

Items ordered on a school account can only be delivered to the verified school address on your account, for security reasons. If you order on a credit card you can have your order delivered to any address and will have the chance to check or change your delivery details during checkout.

Schools' Prices are only available for checkout on UK Schools' Account (payment by invoice). Invoices can also be paid by credit card.

Items ordered on credit card

Items ordered on credit card can be delivered to any UK address. This can be the address you have registered against, or you can change to another delivery address during checkout.

International (Non-UK) orders

You can order on our website from a number of countries in Europe and the rest of the world. Please register to start ordering. Non-UK customers can only order by credit card on the website. If you do not see your country in the drop down list during registration or you wish to order by invoice please contact our International Sales team who will contact you to take your order and arrange payment.

How to buy
If you are International customer there are three ways you can order from us:

Paying by credit card

1. We can take orders by credit card directly through the website for many countries in Europe and the rest of the world. Simply register on the website and start ordering straight away. You will be taken through a secure payment area to submit your card details during checkout. See Registration, orders, deliveries & refunds for information about international orders.

2. If your country is not on the drop down list in registration and you wish to pay by credit card please use our enquiry form, filling in your order preferences and details of what you want to order. Our international sales team will then contact you to take your order over the phone or by email.

Paying by invoice

3. If you want to pay for goods by invoice and set up an account with us you will need to fill out our New Schools Account Form - open it to read more about Collins Accounts and access the form.

If you have any queries contact our Customer Service team on:
Tel: 00 44 141 306 3484
Fax: 00 44 141 306 3750
Email: international.schools@harpercollins.co.uk

Or contact our sales team by area - see details.

Evaluation copies


UK Schools and establishments can order copies of our titles on an evaluation basis. This means you will receive the item with an invoice and will have 30 days to look at it before deciding whether or not to buy it. If you decide to keep it, you can pay the invoice. If you decide you do not want it, send it back in a resaleable condition using our returns website within the 30 day period and the invoice will be credited in full.

International schools should contact their local agent or distributor to arrange evaluation materials. Contact your local agent here.


Delivery times UK

For items ordered on the website:
Collins School Account customers - delivery within 72 hours of ordering
Credit Card orders - delivery within 72 hours of ordering
Non-account orders - delivery within 5 days of ordering

We are open for orders and delivery, but there may be delays to our standard delivery service. Thank you for your patience.

Delivery charges UK

UK orders: a one-off standard delivery charge of £2.95 will be applied to every firm website order. This will be added during the check out process.
A delivery charge of £4.95 applies for orders placed by phone, post, fax or email.
Evaluation copies (UK school account orders only) are delivered free of charge.

Same day dispatch

We are very sorry that due to current high levels of demand, we may not be able to fulfil next-day deliveries. We are doing everything we can to expedite orders and apologise for any inconvenience. If you have any queries, please contact us.

This service applies to orders for selected Collins Revision and home learning products. Excludes Letts products for delivery to a Mainland UK address.
Products included in this service are described as such on the product information pages on this website.
Order this book before 12pm and get same day dispatch - Mainland UK delivery only.
If your basket includes at least one product included in this service, your entire order will be dispatched the same day.
Make sure you complete your checkout before 12pm to receive this service.

This service does not apply to products currently unavailable to order because they are not yet published or out of stock.
This service applies only during working days (Monday to Friday). Deliveries will only take place Monday to Friday.

Delivery times Non-UK

For items ordered on the website:
Delivery to Europe – 7-10 working days approx.
Delivery to Rest of World – 10-14 working days approx.

Delivery charges Non-UK

Postage and packing is added and displayed during the checkout process. It is calculated based on the weight of the order and destination zone. Our rates are based on standard UPS courier delivery charges for worldwide package delivery.

If you are not happy with the postage quoted and wish to discuss alternative options with our International Sales team you can send your order details to them instead of proceeding with the order.

Tracking orders

You can view your order status in your My Account pages. If you have any queries please call customer services on 01484668148.

Changing delivery details
You add these when you register and can change them at any time in your My Account pages. Changes to school details can also be changed in the same place but will have to be verified and updated by our database team within 48 hours so will not be reflected instantly on the site or during your order.

Availability of items

You can check a product's availability in their unique product page. If you are ordering on a school account you can order items that are temporarily out of stock and we will deliver them to you with your invoice as soon as they are available. Items that are not in stock cannot be ordered on credit card so you will have to return to buy them when they are available.


The information below is from Collins Terms & Conditions. View full terms.

Physical Products (Books, CD-ROMs etc)

For UK and International Schools
The official Collins return system must be used for all Collins, Letts Lonsdale and Leckie returns. HarperCollins cannot be responsible for missing parcels sent back without an official returns reference booking number. Any returns received into the warehouse without an official returns reference number will be subject to a delay in processing and cannot be tracked. Customer order errors will be arranged on the customer’s behalf by HarperCollins. A carriage charge of £5.50 per parcel will be charged for this service.Unwanted goods can be returned up to 3 months from the original invoice date, as long as they are unmarked/unused. Click here to visit the Collins return system.
Faulty products or those damaged on delivery can be returned for a refund or replacement up to 3 months from the original invoice date.

Evaluation terms: Evaluation materials are available for you to look at without charge for 30-days. If you then choose to purchase (adopt) 15 or more copies you may keep the evaluation copy free of charge. Click here to access the Collins returns system where you can select to either return the items or request an adoption credit. If you have adopted a title you will need to quote the invoice number for this purchase, so please have this information available. If you have adopted only part of the evaluation order you will need to repeat the process, selecting to return any items you do not wish to purchase.
Although our IT Helpdesk are happy to assist with general queries, Collins Education are not responsible for resolving local network problems and refunds will not be issued after the initial 3 month period on this basis.
For Individuals and Home use
Unwanted goods can be returned within 28 days from the original invoice date, as long as they are unmarked/unused.
Faulty products or those damaged on delivery can be returned for a refund or replacement within 28 days from the original invoice date.
Although our IT Helpdesk are happy to assist with general queries, Collins Education are not responsible for resolving local network problems and refunds will not be issued after the initial 28 day period on this basis.
Digital Products (subscriptions to online resource sites or applications)

For all customers
Please take advantage of free trials of our digital products to evaluate their benefits for you/your school and to verify if you have the required system set-up to run the product.

Once you have taken out a full subscription to a product, you may request a refund (for whatever reason) on the full cost of the product within 28 days of the subscription start date

We are unable to process refunds on digital products once your subscription has run for more than 28 days.

Although our IT Helpdesk are happy to assist with general queries, Collins Education are not responsible for resolving local network problems and refunds will not be issued after the initial 28 day period on this basis.

Please note:
We reserve the right to withdraw, redesign or replace digital products at any time.
If a product is to be withdrawn, customers will be given 45 days notice and details of how to claim a refund for the remainder of their subscription.
We do not guarantee the product will be available at all times, though we will make best endeavours to ensure its availability from 8am to 11pm.
We will from time to time suspend products for maintenance without liability to subscribers.
In the event that we shall be prevented by maintenance or circumstances beyond our reasonable control from providing the product, it shall be suspended for so long as such cause shall continue to have effect.

Times Books orders

We offer a delivery service to the UK. Please see below for further details.

UK Delivery Service

We offer a standard and a express delivery service to the UK, which includes England, Northern Ireland, Scotland and Wales. Shipping will be calculated at check out. Delivery is between 8am to 6pm Monday to Friday. Please confirm a delivery address where someone is available to sign for the delivery.

Redelivery: If you are not at home when your order arrives, the carrier company will post an ‘Attempted Delivery’ card through your door. Depending on which service is used, the carrier will hold your parcel until you contact them. For Fedex or DHL deliveries, if repeated delivery attempts fail to complete the delivery then the order will be returned to the Courier’s local Depot awaiting your instruction. The parcel will then be held at the depot for 5 days before being returned to us. For Royal Mail deliveries, parcels will be returned to the local depot and held for 14 days before being returned to us.

International Delivery Service

We offer a standard delivery service to Europe and the rest of the world. The cost of delivery is calculated based on country to deliver to and the total weight of the product/s ordered. Prices are representative of the carriage and handling cost of your order. Delivery time is between 7-14 working days approx.

Customs Charges

If you are ordering goods for delivery outside of the UK, please note that your order may be subject to import duties and taxes, which are levied once the package reaches the destination country. Any such charges levied in relation to customs clearance must be borne by you. It is accepted by you that Harper Collins has no control over additional charges in relation to customs clearance and you must comply with all laws and regulations of the country in which you are receiving the goods. Customs policies vary widely from country to country so Harper Collins recommends that you check with your local customs officials or post office for more information regarding importation taxes / duties that may be applicable to your on-line order. You will be the importer of the goods and responsible for any import VAT and duty that may be borne. In addition, any charges for import clearance will be borne by you, the customer. We may provide certain order, delivery and product information, such as titles, to our international carriers and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.

Delivery Service Help

If you are experiencing problems with our delivery service, we will make every effort to assist you. Please contact us at:weborders@harpercollins.co.uk during business hours (8.30am-5.30pm Monday to Friday excluding UK Bank Holidays and Public Holidays).

Returning Goods

It is important to us that you are satisfied with your shopping experience. If you are not entirely happy with our goods or services, you have the right to cancel your order up to fourteen (14) working days (Monday to Friday inclusive) of those goods being received. After receipt of your product, we will refund you the full purchase price of the goods you paid for your order, but we do reserve the right to charge you for the cost of returning the products by post. In such circumstances, you must return the products to us in good condition to the following address:

Web Customer Services

HarperCollins Publishers

Westerhill Road Glasgow G64 2QT Refunds may only be given at the discretion of the management.