Delivery and refunds
Delivery times UK
For items ordered on the website, UK customers can expect delivery within 3-5 days of ordering.
Delivery charges UK
UK orders: A one-time standard delivery fee of £2.95 will apply to all orders under 10kg, while a charge of £4.95 will be applied for orders over 10kg. These delivery fees will be added automatically during the checkout process for all firm website orders.
A delivery charge of £4.95 applies for orders placed by phone, post, fax or email.
Evaluation copies (UK school orders only) are delivered free of charge.
International delivery times
Delivery to Europe – approximately 7-10 working days
Delivery to Rest of World – approximately 10-14 working days
International delivery charges
Postage and packing are added and displayed during the checkout process. It is calculated based on the weight of the order and destination zone.
Alternatively, you can often order through a local supplier, find out more by contacting our international sales team.
Custom Charges
If you are ordering goods for delivery outside of the UK, please note that your order may be subject to import duties and taxes, which are levied once the package reaches the destination country. Any such charges levied in relation to customs clearance must be borne by you.
It is accepted by you that HarperCollins has no control over additional charges in relation to customs clearance and you must comply with all laws and regulations of the country in which you are receiving the goods. Custom policies vary widely from country to country so HarperCollins recommends that you check with your local customs officials or post office for more information regarding importations taxes / duties that may be applicable to your online order. You will be the importer of goods and responsible for any import VAT and duty that may be borne. In addition, any charges for import clearance will be borne by you, the customer. We may provide certain order, delivery and product information, such as titles, to our international carriers and such information may be communicated by carriers to customs authorities in order to facilitate customs clearance and comply with local laws.
From July 1, 2026, the EU introduced a flat €3 customs duty on parcels valued under €150 that are shipped into the European Union from outside the bloc.
How is the charge calculated?
The €3 duty is based on the type of product being shipped. Each distinct product type in your order may be subject to its own €3 charge, so the total amount will depend on the variety of items in your cart.
Alternatively, to avoid incurring any charges you can place your order with a local supplier – to do this, go to our Find a Rep page and select your country.
Tracking orders
You can view your order status in your My Account page.
If you have any queries, contact customer services:
UK School queries - Tel: 01484 668148 Email: education@harpercollins.co.uk
All other customers - Tel: 0141 306 3100 Email: enquiries@harpercollins.co.uk
Changing delivery details
For UK schools any changes will need to be made prior to placing your order, this can be done by contacting education@harpercollins.co.uk who will need to verify any updates made to your DFE registered school address.
For all other customers you can add these when you register and change them at anytime in your My Account page.
Availability of items
If you are a UK school and wish to order something either marked as temporarily out of stock or coming soon, please contact customer services.
Items that are marked as coming soon or temporarily out of stock cannot be ordered on credit card.
Refunds
Physical products
For UK schools that paid on school account
The official Collins return system must be used for all Collins and Leckie returns. HarperCollins cannot be responsible for missing parcels sent back without an official returns reference booking number. Any returns received into the warehouse without an official returns reference number will be subject to a delay in processing and cannot be tracked. Customer order errors will be arranged on the customer’s behalf by HarperCollins. A carriage charge of £4.95 per parcel will be charged for this service.
Unwanted goods can be returned up to 3 months from the original invoice date, as long as they are unmarked/unused. Click here to visit the Collins return system.
Faulty products or those damaged on delivery can be returned for a refund or replacement up to 3 months from the original invoice date.
Evaluation terms: Evaluation materials are available for you to look at without charge for 30-days. If you then choose to purchase (adopt) 15 or more copies you may keep the evaluation copy free of charge. Click here to access the Collins returns system where you can select to either return the items or request an adoption credit.
If you have adopted a title you will need to quote the invoice number for this purchase, so please have this information available. If you have adopted only part of the evaluation order you will need to repeat the process, selecting to return any items you do not wish to purchase.
For UK schools that paid by credit card
Unwanted goods can be returned up to 3 months from receipt of shipment, if they are unmarked/unused. Please contact education@harpercollins.co.uk to organise the return of your items.
For international schools
If you wish to request a refund, please contact exportenquiries@harpercollins.co.uk within 30 days of receipt of shipment and refunds will be issued on a case-by-case basis. Please have your order number available.
For non-school customers
If there is an issue with a product in your order, please contact enquiries@harpercollins.co.uk within 30 days of receipt of shipment and refunds will be issued on a case-by-case basis. Please have your order number available.
Digital products
In accordance with your statutory rights, you cannot get a refund for Digital Products once they have been downloaded to your device.