FAQs

Please look through the questions below to see if your query has already been answered, and if not contact us education@harpercollins.co.uk.
Finding your way around collins.co.uk
You can move around the main sections of the site by clicking on the main navigation menu at the top of the page and the sub-menus within each category to find the subject area you are looking for.

You can return to the homepage at any time by clicking on the Collins logo in the top left-hand corner.

If you know the title, ISBN or the name of the resources that you are looking for, use the search box near the top of the screen
 
How do I search collins.co.uk? 
No matter what you are looking for, the quickest and easiest way to find it is to use the search box near the top of the screen. The search tool lets you search by ISBN, title, authors, subject or keywords. 
 
Finding Free Resources
Free Resources are currently hosted on our product pages, under the Free Resources tab (screenshot of where to find them). 
 
When you have found a resource you want, click on the ‘Download’ button to open or save it to your computer. 
 
Please make sure that pop-ups are enabled in your internet browser, otherwise the downloads won't open. 
 
Common File Types:
PDF:
    • Portable Document Format. To open these files, all you need is the free PDF reader from Adobe Acrobat. Visit their website and follow their instructions on how to install. If the file fails to open, the most common solution is to upgrade your copy of Acrobat Reader. 
Word file:
    • This document can be opened in Microsoft Word, which is a common word processing programme supplied with many computers. If you have problems opening a Word file, it is likely that your version of Word is older than the version used to create the file. To view the file, you may need to update your version of Word. 
MPEG:
    • This is an audio file, which has to be opened with a media player such as Windows Media Player or iTunes.
 
I've tried to search for a book but I can't find it on collins.co.uk.
 
All Collins titles that are currently in print are shown on this website. The quickest way to find things is to use the search box. If you can’t find a specific Collins title it may be out of print, please contact our Customer Service team to check its status.
 
I have a question about an order I have made on collins.co.uk.

Please contact our Customer Service team here. 
 
How do I contact my Local Sales Representative?
See the Find your rep (UK schools) page if you are based in the UK, or the Find your rep (International schools) page if based outside the UK.
How do I checkout as a UK school, and receive schools prices?

To check out as a school, you must be ordering on behalf of a UK school that is registered with the DfE.

Checkout using the UK Schools’ Checkout option, which you can select in the basket. You will be asked to identify your school and can select the payment method – either via an invoice sent to the school, or by using a school credit card or school PayPal or GooglePay account.

You will also be able to enter any discount or promo codes you have at this point.

If you use the UK Schools’ Checkout option, you must use your school email address, or your order will be subject to delays while the account is verified.

Should you need to use a specific purchase order (PO) number with your school order, please email your PO and order details directly to our customer service team at education@harpercollins.co.uk and they will process this for you. We cannot process a PO against an order placed on collins.co.uk.

Some products have special prices which are only for schools which is applied to the basket if you select the UK Schools' Checkout tab.  

Please note that if you use the UK Schools’ Checkout option but you are an individual user or are not ordering on behalf of a school using a school email address, your order will be cancelled.    

 

How do I checkout as an international school?

You need to checkout using the All Other Customers option, which you can select in the basket.

You will be prompted to enter your delivery address and select your payment method, either via credit card, PayPal or GooglePay. You will also be able to enter any discount or promo codes you have at this point.

If you would like to talk to your local representative please go to https://collins.co.uk/pages/find-a-rep.

 

How do I checkout as an individual user or Home Tutor?

If you are an individual user or Home Tutor, you need to checkout using the All Other Customers option, which you can select in the basket.

You will be prompted to enter your delivery address and select your payment method, either via credit card, PayPal or GooglePay. You will also be able to enter any discount or promo codes you have at this point.

If you would like to create a personal account which allows you to keep track of your recent orders and save delivery details for a faster checkout process, please visit: https://collins.co.uk/account/register.


Help – I can’t find my school. What should I do?
 
Have you tried searching just by the full postcode? This gives the most accurate results. You don’t have to search by the school postcode and name; sometimes what you type in as your school name might differ slightly from what we have in our database so this might be why we can't find you. Your postcode is more likely to match exactly what we have. If you don’t know the whole postcode try the first three digits – you should then get a list of schools to choose from.
 
Why don’t you have my school in the database?
 
The database we use contains over 50,000 schools and is researched and updated regularly. However, we know that there are new schools being opened all the time as well as school mergers so it’s possible we haven’t found out about you yet. If for any reason we don’t have you in the database contact our Customer Service team who can get you set up.
 
Using promotion codes and discounts
In the basket there is a box for promotion codes – where do I get these and how do they work?
 
Are on letters and in emails that we send out to you and they give you discounts on certain books or digital resources. If you have been given a web promotion code then you can enter this on the basket page, click apply and the appropriate discount will be taken off books or digital resources you have in your basket which are covered by this code. 
 
They usually have an end date, which should be stated on the letter/fax/email and they only apply to the listed items. Only one web promotion code can be applied to each book or digital resource. We try not to send out codes that clash but if you do apply more than one code to the same item the best offer will automatically be selected, so that you get the best possible price.
 
I occasionally see discount prices across the site. I usually order by phone - can I still get these prices if I do this?
 
No, these are web-only discounts and you can only get these exclusive prices if you place the order online through the website. If you are having any trouble placing your online order or there is any reason why you cannot order online please contact our customer services team and we will be happy to help.