Terms and Conditions

For both Sale and Use of Website

1. INFORMATION ABOUT US AND HOW TO CONTACT US

Who we are. We are Collins, a division of HarperCollins Publishers Ltd (“HarperCollins/Us/We/Ours”) of Robroyston Gate, Robroyston, Glasgow, G33 1JN whose principal place of business is the News Building, 1 London Bridge Street, London SE1 9GF. Our company registration number is SC 027389.
How to contact us. You can contact us via the Contact Us page which can be accessed via this link: https://collins.co.uk/pages/about-us-contact-us. There is also a frequently asked questions page: https://collins.co.uk/pages/about-us-faqs.
For all other general enquiries, you can contact us on the following details

Email: enquiries@harpercollins.co.uk
Phone: 0141 306 3100
Post: HarperCollins Publishers Limited, Robroyston Gate, Robroyston, Glasgow, G33 1JN

How we may contact you. If we have to contact you we will do so by writing to you at the email address or postal address you provided to us in your order.
"Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

2. THIS AGREEMENT

What these terms cover. These are the terms and conditions on which we offer, sell and supply any of our goods (Products) including digital downloads or similar application (collectively, Digital Products) to you from our website at collins.co.uk (the “Website”).
Agreement to these terms. When we accept your order (as per 1) you shall be deemed to accept these terms and conditions (the “Agreement”) and that you are entering into this Agreement.
Why you should read them. Please read these terms carefully before you complete your Order. These terms tell you who we are, how we provide goods to you, how we may change the Agreement, what to do if there is a problem and other important information.
If you do not agree to the terms you should not proceed with your Order.

3. ORDERS

How we will accept your request to purchase from our website (the “Order”). Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
If we cannot accept your Order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, or for other reasons beyond our control.
Your order number. We will assign an order number to your Order and tell you what it is when we accept your Order. It will help us if you can tell us the order number whenever you contact us about your Order.

Orders from schools

By using the website you represent and warrant that (a) all registration information you submit is truthful and accurate; and (b) if you are a teacher using this website and purchasing books and/or digital downloads on behalf of a school, that you are authorised to do so by the appropriate person and/or authority. In the event that you make a transaction on a school account when you do not have the requisite authority to do so, you may be personally responsible for all costs and charges resulting from that transaction.
The UK schools’ checkout is exclusively for use by schools in the UK. Any orders not placed by a UK school will be cancelled. The address of your school cannot be edited, all orders must be delivered to the registered school address. If you need to update your school's details, please reach out to your local sales representative for assistance.
We ship to schools and consumers in the UK and internationally. For full details please see the Delivery & Refunds page.

Ordering an evaluation copy

Teachers may order a free evaluation copy of a book on behalf of their School. Evaluation copies will only be sent to your school address and may only be used for evaluation purposes.
You may not copy or reproduce any part of an evaluation copy. All rights in the evaluation copy are reserved by Us.
If the evaluation copy is unsuitable it must be returned to Us within 30 days of delivery by the same method of post as it was sent to you. In the event that it not returned to Us in accordance with this clause your School Account will be charged the full price of the book.
To be eligible to order an evaluation copy your school must be a recognised UK School (which shall be determined by Us in our absolute discretion) and your school must hold an account with Us.

4. PAYMENT TERMS

Payments shall be made by credit card on the date on which your order is accepted by us or in the case of a school to your school account where applicable.
Credit cards accepted by us are those listed on the website.
If you are ordering on behalf of a school using a school account your order will be delivered to your school’s address. To be eligible to order on a schools account you must have opened an account with us. All accounts are subject to credit checks.

5. DELIVERY

Delivery costs. The costs of delivery are as displayed to you on the Website on the Delivery & Refunds page
For customers based in the UK and EU: Your right to cancel. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your Products, without giving any reason. To exercise this right, you must inform us of your decision to cancel by a clear statement (e.g. by email to enquiries@harpercollins.co.uk or by post). Customers in the EU - you may use the model cancellation form available at https://collins.co.uk/pages/eu-withdrawal-form, but it is not obligatory. If you cancel, we will reimburse all payments received from you, including the costs of delivery (except for supplementary costs if you chose a type of delivery other than the least expensive standard delivery offered by us). We will make the reimbursement without undue delay, and not later than 30 days after the day on which we are informed of your decision to cancel, or 30 days after we receive the returned Products, whichever is later. You must send back the Products without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation to us. You will bear the direct cost of returning the Products.
Cancellation of digital downloads. You acknowledge that once you begin downloading digital content, you will lose your right to cancel under the Consumer Contracts Regulations 2013. Before completing your purchase of digital content, you will be asked to expressly consent to the download beginning immediately and to acknowledge that you will lose your cancellation right once the download starts. This does not affect your statutory rights under the Consumer Rights Act 2015 if the digital content is faulty.
We are not responsible for delays outside our control. If our supply of the Order is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. We shall not be liable for delays caused by the event, but if there is a risk of substantial delay (of more than 30 days) you may contact us to end the contract and receive a refund for any products you have paid for but not received. Any valid refund will be returned within 30 days of receipt of request for a refund.
HarperCollins European Authorised Representative Address.

HarperCollins Publishers, Macken House 39/40 Mayor Street Upper, Dublin 1, D01 C9W8, Ireland

6. PRODUCTS

Products may vary slightly from their pictures. The images of the products on the Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
Digital Products are subject to the following usage rules (the Usage Rules).
You can use the Digital Product for personal, non-commercial use only.
You can store Digital Products on your personal computer, ebook reader, tablet or smartphone.
Any exporting capabilities are solely for your personal use and shall not constitute a grant or waiver (or other limitation or implication) of any rights of the copyright owners in any text or artwork embodied in any Digital Product.
The delivery of Digital Products does not transfer to you any commercial or promotional use rights in the Digital Products.
You cannot copy any Digital Products for the purposes of socially or commercially distributing such copies to another device or online.
You agree that you will not attempt to, or encourage or assist any other person to, circumvent or modify any security technology or software that is part of a Digital Product or used to administer the Usage Rules.
We reserve the right to modify the Usage Rules at any time.
Digital Products may not be copied, adapted, translated, made available, distributed, varied, modified, disassembled, decompiled, reverse engineered or combined with any other software, save to the extent that (i) this is permitted in the Usage Rules, or (ii) applicable law expressly mandates such a right which cannot legally be excluded by contract.
Except to the extent expressly provided by us in writing, Digital Products are provided 'as is' without any warranties, terms or conditions as to quality, fitness for purpose, performance or correspondence with description and we do not offer any warranties or guarantees in relation to Digital Product installation, configuration or error/defect correction.
Use of the Digital Products requires one or more compatible devices, Internet access (fees may apply), and access to a PDF reader (fees may apply), and may require obtaining updates or upgrades from time to time. Because use of the Digital Products involves hardware, software, and Internet access, your ability to use the Digital Products may be affected by the performance of these factors. High speed Internet access is strongly recommended. You acknowledge and agree that such system requirements, which may be changed from time to time, are your responsibility.

7. OUR RIGHTS TO MAKE CHANGES

Update to these Terms and Conditions. From time to time we may update this Agreement. It is up to you to check for updates and by continuing to use our website and complete Orders you are agreeing to any updated terms of the Agreement. If you do not agree to the changes, you should stop using the Website.

8. IF SOMETHING GOES WRONG

If there is an issue with a Product in your Order, please contact us within 30 days of receipt of shipment and refunds will be issued on a case by case basis. Please have your order number available.
In accordance with your statutory rights, you cannot get a refund for Digital Products once they have been downloaded to your device. If there are any issues with the Digital Products once downloaded, you should in the first instance check the guidelines in our FAQs.
Once a digital download has begun, you will lose your right to cancel under the Consumer Contracts Regulations 2013. However, your statutory rights under the Consumer Rights Act 2015 are not affected. If there are any issues once downloaded, you should in the first instance check the guidelines in our FAQs.

9. YOUR USE OF THE WEBSITE

Registration, Passwords and Security. When you place an Order you have two options:

(a) to check out as a guest; or
(b) you can create a profile.

If you decide to create a profile, you will be required to set up a password and user name to access the service (your “Log-In Details”).

Maintaining Log-In Details. You are responsible for keeping your Log-in Details secret and secure. You agree not to share them with anyone else - you are responsible for anything that happens in your account. We won’t check the identities of people using your profile and we will not be responsible for damage or harm suffered by you if your Log-in Details are used by someone else unless this is due to our negligence. You agree to notify us immediately if you become aware of or suspect any unauthorised use of your Log-In Details.
Information provided by you. You confirm that you are over 18 and you confirm that all information you provide to us (including on registration) are true, accurate and up to date in all respects and at all times.
You can update or correct your personal details at any time by amending your account details on collins.co.uk.
Our Intellectual Property. We own or have a licence for all the rights in the Website, the content, Products and Digital Products. By entering this Agreement we are giving you a licence to use the Website and Digital Products and at no stage do we grant you ownership of any of the content on the Website, including Digital Products. You must not copy any of the content or remove it from the service itself for any purpose. We own all the intellectual property rights in the content on the Website including, without limitation, copyright in the Digital Products, trade marks, logos, graphics, photographs, animations, videos etc. You agree not to archive, reproduce, distribute, change, display, perform, publish, license, create derivative works from, offer for sale, or use any of the content service without our permission. You also agree not to decompile, reverse engineer or disassemble any software used in the service.

10. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

We are only responsible for Products to the following extent:

Damage to or loss of Products or any part thereof in transit (where the Products are carried by our own transport or by a carrier on our behalf) for which you notify us in writing of such damage or loss within 30 working days of your receipt of the Products (if damaged) or 30 working days of the anticipated delivery date of the Products (if lost);
Defects in Products (not being defects caused by any act, neglect or default on your part) for which you notify us of such defect within 30 days of your receipt of the Products.
If you refuse or fail to take delivery of Products, any risk of loss or damage to the Products shall nonetheless pass to you, and without prejudice to any other rights or remedies we have, you shall remain liable for payment in full for the Products we delivered.
It is your responsibility to keep your Digital Products on your personal device(s). We are only responsible to you for loss or damage to a device belonging to you in the unlikely event that it is proven to be directly caused by Us.

11. HOW WE MAY USE YOUR PERSONAL INFORMATION

How we may use your personal information. We will only use your personal information as set out in our Privacy Policy.
Cookies. Cookies are small pieces of information stored by your internet browser on your computer's hard drive. We use cookies to allow Us to understand who has seen which pages and advertisements, so we can see how frequently our pages are visited and to see how popular our services are and generally to see the use of the service. When you first visit our Website, we will ask for your consent before placing non-essential cookies on your device. You can manage your cookie preferences at any time through our cookie settings. We do not place non-essential cookies or allow third parties to place non-essential cookies without your consent. For more information about the cookies used on our site, visit https://www.harpercollins.co.uk/corporate/legal/cookie-policy/.
For more information on cookies and how to disable them, You can consult the information provided by the Interactive Advertising Bureau at allaboutcookies.org.

12. OTHER IMPORTANT TERMS

Nobody else has any rights under this Agreement. This Agreement is between you and Us. No other person shall have any rights to enforce any of its terms.
If a court finds part of this Agreement illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this Agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this Agreement, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide access to the service, we can still require you to make the payment at a later date.
Which laws apply to this Agreement and where you may bring legal proceedings. We will try and solve any issue you have. If you are not happy with the way we deal with any issue and you want to ask a court to investigate. The court you use for a complaint depends on where you live:

Country	Choice of Law	Jurisdiction
England and Wales	English Law	English courts only
Scotland	English Law	English or Scottish courts
Northern Ireland	English Law	English or Northern Irish courts
European Union	English law (but you will also have the benefit of any mandatory consumer protection laws of your country of residence)	English courts or the courts of your country of residence
Rest of the World	English law (to the extent permitted by applicable local law)	English courts (to the extent permitted by applicable local law)

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